Are Virtual Assistant and Chatbots Same?
MultiTech IT - IT Services In Benowa

Are Virtual Assistant and Chatbots Same?

Have you watched Kevin McCallister, the child actor from a Hollywood blockbuster Home Alone, endorsing Google’s virtual assistant products?

The advertisement recreates an epic scene wherein Kevin left at home alone. However, it was not an accident, as it was shown in the movie. Google Calendar explicitly reads ‘House to Yourself’. It means that this happening was preset.

What Kevin does and lives the moment, they show the traces of its virtual assistant. From setting a reminder for cleaning sheets to turning on the lights and locking doors, it showed the ruling remote assistant.

So! What are virtual assistants? Are they a superfluous talk or an extra-ordinary device indeed?     

Virtual Assistant:

The phrase ‘virtual assistant’ (VA) clearly states that it’s about remote assistance. Let’s say, the pizza delivery boy is on your doorstep, you can call your AI -powered virtual assistant doorbell to interact with him until you come. It’s one of the best AI assistant technologies helping homes and businesses. This is what the VA could do. It could replicate your doings. They are highly personalized virtual help that you’ve ever dreamt of.  However, a lot is still going to be done.

You expect that the digital assistant could answer to all queries as a human does. These kinds of senses could be developed only when they know all. The scientists and data analysts are bringing personal consumer data in a secure ecosystem. Thereby, they could be able to bridge the gap between ‘know-it-all’ and ‘do-it-all’ in digital assistance world. Hence, the world of opportunities continues to expand.      

Recently, an AR-based VA namely Addison can scan biometric details (facial recognition) to virtually diagnose the health status. It can recognize and even, greet you before conducting a comprehensive walk and balance session to determine the sickness.   

Some of our readers perceive that chat bots and virtual assistants are similar. But indeed, they are quite different from each other.

Let’s have a cursory look into what chatbots are. 

Chatbot: 

Undoubtedly, the artificial intelligence or machine learning has conceived this program also. They act as an information acquisition interface through textual or auditory modes. In other words, what information you want to extract as of the products or services, it automates its delivery in the form of a written brief. But, it’s not as smart and intelligent as the VA is. You can take it as a nerd that is technically proficient, but only for a specific task.

Let’s say, you ask it to clarify about the powerful engine and other various features of the Mercedes Benz C class. Its preset program perfectly takes care of the customer’s queries. But, if you ask it to remind you of the calls or to manage to-do lists, it can’t be able to do so.    

What’s the difference between a chatbot and a virtual assistant?

The definition of chatbot and virtual assistant, both, has clarified that they are a result of artificial intelligence programs. Both are equally good at assistance, be it performing daily activities or customer care services. But, the latter one is smart enough to follow and answer as you expect from a personal assistant. The integrated NLP (Neuro-Linguistic Programming) penetrates that smartness. It can do the following tasks in a personalized manner:

  • Controlling and managing smart devices, as thermostat device control via VA
  • Tracking flight status
  • Booking appointments, as the Duplex does
  • Tracking directions, as in the Google Maps and a lot more…
In the nutshell, they are different by comprehensibility, by the senses and by conversational flow. Here is a rundown of their difference:

  • Instinctive reply:
  • Chatbots don’t have NLP programs. Thereby, they lack intelligence that pushes upfront the smart reply. On the flip side, the VA technology can counter many unexpected questions that a man instinctively comes with. 
  • Flow of dialog: 
  • The chatbots face off discarding of conversational flow. Yes! They could lose somewhere in the middle of a conversation if they don’t find that one contextual. On the other hand, the VA technology holds the track of the conversation. For example- Google Duplex that focuses on the understanding. Later, it returns enriching communication with real customers. The dynamic flow of dialogues remains consistent.
  • Understanding moods: 
  • If you talk about sensing human mood, Chatbots fail to deem it. Thereby, they can’t tell you accurately. The lack of sensing moods and emotions may end up at incorrect reply.  On the other side, the VA uses advanced natural language processing to gain a sense of what you ask. As a repercussion, its reply shows higher efficiency and accuracy.
While wrapping up, it’s clear that their penetration is revolutionizing lives as well as businesses. But, the need of hour pushes you to put their application in the domain or discipline wherein it suits perfectly.

MultiTech IT - IT Services In Benowa
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