Pet Shop Direct Pet Shops In Taren Point , NSW





About Us

We appreciate your visit to our new pet supply online store. Thank you for taking the time to read a little bit about us. We believe that knowing who you're purchasing from and having a little bit of background into our ethos and goals, go a long way into building good customer relations and service.

Who are we:

We are a team of experienced pet people, who have been working in the retail pet industry for well over ten years. Our dedicated staff have years of experience working in the retail pet supply industry and looking after all types of pets, from dogs and cats to exotics like macaws & pythons.

Our Retail Side:

We also run a large warehouse sized pet supplies retail store: Petfood Plus , located at 1230 Canterbury Rd Roselands NSW 2196 ph. (02) 9750 2922, email [email protected] web: www.petfoodplus.com.au The staff there are knowledgeable about all pets and are always happy to help. OPEN 7 DAYS. Petfood Plus has been in business for over 10 years. Both online and retail stores are run seperately so prices, promotions and products may differ.

Where are we Located:

Pet Shop Direct is located at Taren Point which is in Southern Sydney about 5 min from Cronulla. Our new offices - large warehouse allow us to operate a purpose built online pet supplies business that will be able to service the whole of Australia. This allows us to keep high levels of stock, and have storage and buying power to keep prices low. Our warehouse / dispatch is not open to the public. If you want to see some of our products in person you can always visit our retail warehouse store Petfood Plus, located at 1230 Canterbury Rd Roselands NSW 2196 ph. (02) 9750 2922. Although prices and products may differ.

What is our Goal:

Our main goal is to provide good old customer service. Coming from a retail background and helping people with their pets on a daily basis gives us the experience with helping people with the care of their pets. Send us an email, were happy to help where we can.

Both management and our staff believe that pets deserve to be treated well and cared for as they are dependent on us to look after them. As most of us know, they can make a valuable contribution to any family, they can pick you up when you're feeling sad, they can give you companionship when you're feeling lonely & they can make you laugh when your upset. Bonding with a pet can be a rewarding experience.

From a business perspective, we want to provide:

1. A fast delivery service. Most of us wait until the last minute to stock up on our pets food and medications, so we know that getting the goods to our customers quick is very important. We send out same day or next day depending on when an order is placed. We use both Couriers and Australia Post for our deliveries. All with tracking provided.

2. Communication. Replying to your emails quick. No one wants to wait 2 days for a reply. We endeavour for fast response to your enquiry. Generally within an hour or two.

3. Low Prices. Everyone is looking for a deal. Great value and quality products are what we're all about. We only stock quality products from brands that you know and trust. Don't risk your pets health with knock offs and no name brands.




Good old customer service

Pet Shop Direct is a Satisfied Customers Program (SCP) member. Positive reviews , complaints and testimonials will be published on the business directory following review or arbitration if required. Please do not review 'Pet Shop Direct' if you've received , or have been offered , a reward for writing this review. Do not write a review if you are associated with the owner or employees of this business.

Australian Business Directory members who receive an unfavourable review are given the opportunity to respond to the customer who posted the review before it is published. We know that slanderous and unfounded reviews are common place on the web so we have allowed "Pet Shop Direct" the tools to arbitrate and contact the reviewer in order to resolve outstanding complaints or disputes. We have found that this achieves a far better outcome for both the reviewed business and their customer in the longterm. Fake reviews will be removed according to our policies and guidelines.


Pet Shop Direct


Customer Reviews And Business Contact Details - Pet Shop Direct

If you require more specific business details such as opening hours , further customer reviews , directions etc please contact Pet Shop Direct on their website , by phone or at their store location (if applicable). All profile related content remains the sole property of Pet Shops business 'Pet Shop Direct'.


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