How Business VoIP Solutions Can Improve Productivity

A VoIP (Voice over Internet Protocol) phone system is an affordable business phone solution that allows staff to communicate more efficiently and establish deeper relationships with their customers. Vonage is one provider that offers small business phone solutions that can drastically improve your business’s overall productivity.

Flexibility is very important for smaller businesses, which is why business VoIP solutions from Vonage allow smaller businesses to compete. A traditional phone system requires staff to be behind a desk, whereas a VoIP phone system allows your staff to operate as normal no matter where they are located. This flexible approach to business communication has many benefits, such as allowing staff to make business calls from their mobile devices while they are out of the office, all while still operating under the business’s caller ID to maintain a professional image.

Establishing and maintaining a deep relationship with customers is key to a business’s long and successful career. Customers aren’t always the easiest to deal with, especially if a business is still operating with traditional phone systems. Instead of customers having to wait in long call queues, accidentally being transferred to the wrong department or not having their issues resolved in a timely manner, a VoIP phone service allows businesses to be more available for their customers. Features such as 3-way calling, dynamic caller ID and instant messaging enables staff to tackle customer issues and provide customer support much quicker and more efficiently.

Business VoIP solutions can also make your employee’s jobs much easier. Communication is made much more effective by enabling staff members to instant message other colleagues whenever they need to, instead of walking over to their desk to see if they are available. Staff members can also set their status to let other staff members know if they are free to chat. The time and travel constraints of having physical meetings is replaced with high-definition video conferencing. And, without the need to hire a meeting room or travel to other meeting places, participants can simply join the video conference from their desktops or mobile devices, no matter their location.