Terrible experience. Difficult return.
Terrible experience. Difficult to make return and would not recommend dealing with this company.
Would not give full refund as per NSW Dept of Fair Trading Guielines.
Made a $750 purchase, got $600 refunded and also had to make a 7 hour return trip to return product.
(BAUMR-AG 2200W 800mm Electric Wet Tile Brick and Masonry Saw Cutter with 300mm (12") Blade)
The return process took over a week and numerous emails - what a time waster. - Review Posted By Kerry Bromage On Monday, Jun 21, 2021.
Review Verified Monday, Jun 21, 2021
it quickly became a nightmare when i purchased what i thought was the best stump grinder at twice the cost of other models an 18hp model i thought would work good but it needed so much attention, cables breaking in weeks, then the teeth lasted only 2 small stumps so i bought more teeth and 3 weeks later they still havent arrived, yet the customer service didnt give a damm except insulted me - Review Posted By jeff boot On Friday, Mar 13, 2020.
Review Verified Friday, Mar 13, 2020
Terrible customer service
They never answer phone or emails
Paid over $600 for my machine and it never got delivered. Beware - Review Posted By Tim On Friday, Dec 13, 2019.
Review Verified Friday, Dec 13, 2019