Aquariums & Fish Tanks in Sydney
Aquariums & Fish Tanks in New South Wales
Avoid this place like the plague
Ordered live products online which took two weeks to arrive on the Gold Coast QLD. Phoenix moss which was advertised at being a 5cm x 5 cm portion was lucky to be 2cm x 2cm and was full of parasites. I’ve been trying for weeks to get a resolution. Numerous messages sent to the Facebook messenger site and customer service email with little to no response. Complete radio silence since I advised I wanted a refund. Phone calls are unanswered or go straight to message bank. Next step is initiating a claim through ACCC. The customer service really is terrible, could have been resolved easily however they just don’t seem to care once they have the $$. I would NOT recommend purchasing from this shop under any circumstances. - Review Posted By Meredith On Friday, Oct 21, 2022.
Review Verified Friday, Oct 21, 2022
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