Pure Local Support and Policies

Business Listing Guidelines , FAQ and Contact Information

Pure Local Business Directory | Local Business Directories in Mermaid Beach

Phone Number
07 5646 4510
Typical Response Time
0–3 Hours
Browse By State
QLD , NSW , SA , TAS , VIC , WA
Support Hours
Mon – Sun, 9am – 11pm (AEST)
Company Number
ACN: 613 589 272
Postal Address
Suite 45642
3/2237 Gold Coast Highway
Mermaid Beach 4218
Queensland, Australia

About Us

Established in 2014, Pure Local is an independent Australian Business Directory helping people discover verified local businesses across Australia. Users can search by location, service type, or business name to quickly find trusted services and read genuine customer reviews. Each listing includes key business information such as contact details, photos, websites, maps, and social links where available, with all listings manually reviewed to ensure accuracy and consistency.

Pure Local operates under strict editorial standards and clearly defined policies to maintain a reliable and transparent directory. We comply with Australian Consumer Law and do not publish unverified customer reviews. Every business listing is reviewed prior to approval to ensure it meets our quality and compliance requirements, helping maintain a platform that users can trust.

To preserve long-term quality, our directory is continuously monitored and updated. Inactive, outdated, or non-compliant listings are regularly removed to ensure the information remains current and relevant. This ongoing maintenance process supports a cleaner, more dependable experience for users seeking genuine Australian businesses.

Since its founding, Pure Local has remained focused on connecting Australians with authentic local businesses across cities, suburbs, and regional communities nationwide. From essential home services to professional and specialist providers, the platform is designed to support informed decision-making through transparent listings and reliable business information. For enquiries about guidelines, verification, or support, you can contact us on 07 5646 4510 or send us an email.






  • Cloud Click's business listing on Pure Local
  • North Fremantle Chiropractic's Business Listing on Pure Local
  • Business directory listing for Shane's Trees
  • An example of Pure Local Directory's business account panel
  • Business Directory listing for Go Surf
  • Business listing photo selection
  • EMSF's business listing on Pure Local Directory
  • Google SEO Experts Business Listings
  • Directory user account about section
  • A screenshot of the Pure Local Directory homepage
  • Inspection Building Brisbane's Business Listing



Frequently Asked Questions


Can you help me resolve a complaint I have with a business?
While we do not mediate disputes between consumers and businesses, we thoroughly investigate all complaints. We will take action, including removing a listing, if a business violates our terms or fails to resolve significant issues.
Is Pure Local only for Australian businesses?
Yes. Pure Local is a platform built exclusively by Australians, for Australians. We are committed to supporting the local market, and all listed businesses must be operating within Australia.
How do I add my business to Pure Local?
Click here to submit your Australian business to the Pure Local Directory. The process is simple and designed to get your business profile live quickly. Please note that spam, inactive, unresponsive, or accounts that do not comply with our terms will be promptly removed. If an account is problematic, we will attempt to contact you via email, phone, and/or social media before finalising deletion.
How can I update my business listing details?
To update your information, simply log in to your account using the "Member Login" link. From your dashboard, you can edit your contact details, opening hours, services, and more. If you have any trouble, our support team is available to help at support@purelocal.com.au.
Do we charge recurring monthly or annual fees to list on PureLocal?
No. There are no recurring subscription charges to list your business on Pure Local.
How are customer reviews handled on PureLocal?
All reviews are manually screened by our staff to ensure fairness and compliance with the Competition and Consumer Act 2010. Reviews that are defamatory, fraudulent, or inappropriate are removed.
What is your policy on negative or fake reviews?
We are committed to maintaining a fair and authentic review platform. All reviews are manually screened, and we remove any that are found to be fraudulent, defamatory, or in breach of consumer law. If you believe a review on your listing is suspicious, please contact our support team to request a formal investigation.
Under what circumstances are listings removed?
Listings may be removed for spam, inaccurate or misleading information, or if the business has permanently closed. Reopened businesses can request reinstatement, which is usually completed within 24 hours. Our initial screening process ensures that listings and businesses are reviewed before publication, so listings are generally not removed for minor rule breaches. Pure Local listings are permanent unless the business owner requests removal for any reason.
Who is responsible for the information on a business listing?
The business owner or their authorized representative is solely responsible for ensuring all information on their listing is accurate, lawful, and up-to-date. You can update your details at any time via the Member Login.
What are the rules for using content from your website?
All content on PureLocal.com.au is copyright-protected. You cannot copy or use our material without prior written permission.
What should I do if I find my copyrighted work on your site?
If you believe your copyrighted material has been used without permission, please submit a formal DMCA infringement notice in writing to dmca@purelocal.com.au or to our postal address. Please include all necessary details for us to verify your claim.
Is my personal information shared with third parties?
We do not share your personal information for marketing purposes without your explicit consent. When submitting a listing, you will have the clear option to opt-in to receive communications from our trusted partners. If you do not opt-in, your email will not be shared.
How long does it take to get a response from support?
Our support team is available seven days a week from 9am to 11pm (AEST). We aim to respond to all enquiries within 24 business hours.
What are other Australian business directories I should know about?
Building an online presence in Australia often involves being listed across multiple directories. Some of the more established options include:

  • YellowPages.com.au
  • TrueLocal.com.au
  • Hotfrog.com.au
  • AussieWeb.com.au
  • LocalBusinessGuide.com.au
  • Word of Mouth (WOMO)
  • StartLocal, SavvySME, PinkPages, FYPLE, Search Frog, and others

Each directory caters to different industries and regions, with its own submission, verification, and review policies. For best results, keep your business details consistent across every directory you use.



Pure Local Terms & Guidelines



These Terms and Guidelines (“Terms”) set out the conditions under which PureLocal (“we,” “us,” or “our”) provides its services. By using PureLocal, you acknowledge and agree to be bound by these Terms and understand your rights and obligations when interacting with the directory.

Official Correspondence & Contact Information
For all DMCA notices, copyright concerns, formal legal requests, or any business listing enquiries—including submission, updates, or removal—please ensure your submission is made in writing and sent via post or email to the addresses below. We typically respond to all enquiries of this nature within 24 business hours.

PureLocal Business Directory
Suite 45642, 3/2237 Gold Coast Highway
Mermaid Beach QLD 4218
Australia

  • General: support@purelocal.com.au
  • Legal Requests: legal@purelocal.com.au
  • DMCA Notices: dmca@purelocal.com.au

Our dedicated support team is available seven days a week from 9:00am to 11:00pm (AEST).
Privacy Policy

📄 Download Our Privacy Policy
1. User Responsibility
You are responsible for ensuring that the information you provide to PureLocal is accurate, lawful, and up to date. By submitting content, you warrant that it does not infringe third-party rights, contain false or misleading claims, or violate applicable law. PureLocal is not liable for inaccuracies, omissions, or outdated information contained in listings.
2. Infringement Claims (DMCA)
Our directory may link to external websites and social media platforms that are independent of PureLocal. If you believe your copyrighted work has been infringed, please submit a formal DMCA notice to dmca@purelocal.com.au or post it to our registered address. All claims must include sufficient detail to allow verification in accordance with applicable copyright law.
3. Legal Disclaimer
PureLocal provides features and tools that may connect you to third-party content and businesses. Your dealings with organisations or individuals found through our service are strictly between you and those parties. We make no guarantees regarding the quality, accuracy, or reliability of third-party services and strongly recommend you conduct independent due diligence before engaging in any transaction.
4. Customer Review Policy
We comply with the Australian Competition and Consumer Act 2010 and are committed to fair review practices. Reviews are manually screened by our staff, and any content deemed defamatory, fraudulent, inaccurate, or suspicious will be removed. Misuse of the review system may result in suspension or termination of directory access.
5. Payment for Premium Services
There are no recurring subscription charges to list on PureLocal. By purchasing any paid feature, you agree to pay the applicable fee in full. Refunds are considered on a case-by-case basis. Any supplementary terms provided at the time of purchase will also apply.
6. Data Privacy & Your Information
PureLocal is committed to protecting your personal data in line with the Australian Privacy Principles (APPs). Your email address will only be shared with our affiliated Australian marketing partners if you explicitly consent by selecting the opt-in option during the listing submission process. If you do not opt-in, your contact information will not be used for any third-party marketing.
7. Listing Submission Requirements
By submitting a listing to PureLocal, you acknowledge and agree to the following responsibilities and requirements:

  • You are a company director, business owner, or an authorised representative with the legal authority to submit information on behalf of the business.
  • Your account’s email address is valid, actively monitored, and can be used to contact you regarding your listing.
  • Listings containing spam, misleading information, false claims, offensive content, or illegal material will be removed immediately.
  • You are solely responsible for all information provided in your listing and agree to indemnify PureLocal from any claims arising from your submissions.
  • All information submitted must be accurate, up-to-date, and suitable for publication.
  • You confirm that you legally own, or are authorised to use, any logos, trademarks, or images included in your listing.
  • By submitting a listing, you grant PureLocal the right to display the provided content on its website and associated platforms.
8. Copyright & Use of Website Content
All content and materials published on PureLocal.com.au are protected by Australian and international copyright laws. You may not copy, reproduce, republish, distribute, or modify any content on this website without obtaining prior written consent from PureLocal. Unauthorised use of content may result in legal action.
9. Grounds for Listing Removal
A listing may be removed from the directory for any of the following reasons:

  • Spam, fraudulent, or misleading content.
  • Information that is inaccurate, outdated, or incomplete.
  • Failure to complete the verification process.
  • Substantial unresolved negative reviews or complaints.
  • Permanent closure of the business.

Businesses that reopen may request a review for reinstatement.
10. Account Suspension & Termination
PureLocal reserves the right to suspend, deactivate, or permanently delete user accounts at our discretion. These measures may be taken without prior notice for Terms violations, fraudulent activity, or misuse of the platform. If you believe a mistake has been made, you are encouraged to contact us to request a review.
11. Content License Grant
By agreeing to these Terms, you grant PureLocal permission to display images, product catalogues, and associated data from your website across PureLocal platforms. You confirm that you are authorised to use this content. PureLocal retains final discretion over display and is not responsible for damages arising from use or interpretation of content.
12. Modifications to Directory Policies
PureLocal reserves the right to update, amend, or modify these Terms and Conditions at any time without prior notice. All changes take effect immediately upon posting. Continued use of the directory after changes have been posted constitutes your acceptance of the revised Terms.
13. PureLocal Staff Moderation
PureLocal staff actively monitor and review all user-generated content to ensure it complies with our Terms and quality standards. Employees are strictly prohibited from manipulating reviews, favoring particular listings, or creating conflicts of interest.
14. Linking To Us
You may not create links to PureLocal that imply sponsorship or partnership without our prior written consent. Framing or mirroring the site is strictly prohibited. We do allow external websites to link to PureLocal using approved methods such as our trust badge, logo, or a simple text hyperlink.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Queensland, Australia. By using the directory, you agree that any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland. We encourage users to first contact PureLocal to attempt to resolve any concerns informally before initiating legal proceedings.
16. Limitation of Liability
To the fullest extent permitted by Australian law, PureLocal Directory Pty Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory.
17. Indemnification
You agree to defend, indemnify, and hold harmless PureLocal Directory Pty Ltd and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the directory; (ii) your violation of any term of these Terms and Guidelines; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your submitted content caused damage to a third party. This indemnification obligation will survive these Terms and your use of the directory.
18. Service Provided "As Is"
Your use of the PureLocal directory is at your sole risk. The service is provided on an "AS IS" and "AS AVAILABLE" basis. We provide no warranty that the service will be uninterrupted, timely, secure, or error-free. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any content downloaded or otherwise obtained through the use of the service is done at your own discretion and risk.
19. Disputes Between Users
You acknowledge that PureLocal is not a party to any transaction or agreement between a consumer and a listed business. In the event of a dispute between users of the directory, you agree to address such disputes directly with the other party. You release PureLocal Directory Pty Ltd from any and all claims, demands, and damages arising out of or in any way connected with such disputes. While we may investigate complaints as per our Customer Review Policy, we are under no obligation to become involved in mediating or resolving such disputes.

The information on this page, including our Terms of Service, Directory Guidelines, and Support Policies, was last reviewed and updated on 3 March 2026. We regularly update our content to ensure accuracy, compliance with Australian law, and transparency for all businesses and customers. If you have questions about these policies or notice information that requires clarification, please contact our support team.