Pure LocalSupport

General support and listing enquiries should be sent to support@purelocal.com.au. Formal legal requests may be sent to legal@purelocal.com.au. Copyright infringement notices may be sent to dmca@purelocal.com.au or to the postal address shown above. Provide enough information to identify the relevant business, listing, content and requested action.

Pure Local uses personal information to manage accounts and listings, review submissions, respond to enquiries, investigate complaints, prevent misuse and provide directory-related support. Information is not shared with third-party marketing partners unless the user has clearly opted in. Read the Pure Local Privacy Policy for fuller details.

Users are responsible for ensuring that submitted information is accurate, lawful, current and authorised for publication. Submitted content must not infringe third-party rights, contain misleading claims or violate applicable law.

A notice should identify the copyrighted work, the allegedly infringing material and its location, the rights holder or authorised representative, relevant contact details and a good-faith explanation of the request. Pure Local may request further information before taking action.

Pure Local publishes information about independent businesses but is not a party to transactions between users and listed businesses. Users should conduct their own enquiries before purchasing products or engaging services.

Reviews may be withheld, investigated or removed where Pure Local reasonably believes they are fraudulent, unlawful, defamatory, misleading, submitted without a genuine experience or otherwise breach the published review rules. Businesses may request investigation of a suspicious review by contacting support.

Pure Local does not charge recurring monthly or annual subscription fees for standard listings. A one-time activation fee or optional paid feature may apply, and the applicable price is shown before payment. Refunds and remedies are considered according to the circumstances and applicable Australian law.

The submitter must be the business owner, an authorised employee or an approved representative. The account email must be monitored, submitted information must be accurate, and the submitter must have permission to use all logos, trademarks, photographs and other content provided.

By submitting authorised content, the account holder grants Pure Local a non-exclusive licence to host, reproduce, format, display and distribute that content for operating, promoting and presenting the directory and associated business profile. Ownership of the submitted content remains with its lawful owner.

Pure Local website content may not be copied, republished, distributed or modified without permission, except where permitted by law. Linking to publicly available Pure Local pages is permitted when the link is accurate, lawful and does not imply an endorsement that has not been granted.

Pure Local may investigate, correct, suspend or remove a listing for spam, inaccurate or misleading information, failed verification, inactivity, permanent closure, serious policy breaches, credible evidence of serious or repeated misconduct, or failure to cooperate with a reasonable investigation. A complaint alone is not automatically treated as proven misconduct.

Access may be restricted or terminated where an account is used for fraud, spam, harassment, unlawful activity, repeated policy breaches, unauthorised submissions or interference with the directory. Where appropriate, Pure Local may contact the account holder before final action.

Pure Local may correct formatting, spelling, categorisation and presentation; request supporting information; decline content; and make reasonable editorial changes needed to maintain directory quality. Material claims should not be changed in a way that misrepresents the business.

Policies may be updated when services, legal requirements or moderation practices change. The current version published on this page applies from its stated review date. Material changes should be reflected in the visible date.

Pure Local aims to keep the service available and accurate but does not guarantee uninterrupted access or that every third-party listing is error-free. This clause is subject to rights and guarantees that cannot lawfully be excluded.

To the extent permitted by law, Pure Local is not responsible for indirect or consequential loss arising solely from reliance on third-party business information, external websites or transactions with listed businesses. This limitation does not apply where liability cannot lawfully be excluded or limited.

These terms are governed by the laws applicable in Queensland, Australia. Users are encouraged to contact Pure Local first so concerns can be considered informally. Any jurisdiction clause remains subject to mandatory rights and applicable law.

Consumers and listed businesses are responsible for resolving their transaction disputes directly or through an appropriate external dispute-resolution process. Pure Local may investigate directory-policy concerns but does not act as a court, tribunal or compulsory mediator.