Cheap As Chips Dry Cleaning

Could not thank them enough for giving me back my bond. Overall service was fast and prompt, the cleaners came in on time and got the job done. Thanks again! - Review Posted By Lucy Moore On Thursday, Aug 31, 2023.

Watch out for their end of lease clean, does not include the things you need most like marks on walls. Things I had asked specifically to be cleaned such as exhaust fan in bathroom was not done. cupboards missed, tops of power points not cleaned. They were an hours and a half late getting there which mucked up my whole evening. A lot of money for a substandard job. - Review Posted By Karen H On Monday, Jul 17, 2023.

Terrible Job. Was quoted by cleaner after a walk around to be shown what was done $300. This was a price i was given at the job by their cleaner after showing him what was to be done. 100 % bond back guarantee LOL. When we called to complain about poor job we were repeatedly told you get what you pay for - my partner was actually told "You paid for a holden and you want a Rolls Royce". Nope - just wanted what I paid for, my house is actually dirtier after they left. The manager was rude and indignant. I have submitted a verbal and written complaint to consumer affairs along with 46 photos of the "100% bond back guarantee" clean that I received. Worst customer service I have ever received. Please feel free to contact me if you would like to see photos of this job - more than happy to share so you don't go through the same headache as I have. Have not had any rectification of the situation. - Review Posted By Abi On Friday, Apr 21, 2023.

Needed end of lease clean gave house details got a quote for $450.00. Booked for Friday with inspection due on Monday after. Cleaners arrived at 3:00pm said we’ll go through and give you a quote. I said I’ve already got a price over the phone so not sure why you need to do this. Was not happy about it but let them go through. Guy came back and said the price was now $660.00 because showers needed a deep clean and it was a big house. Was caught between a rock and a hard place. Had no time over weekend to clean ourselves. I felt as if I had a gun held to my head. Reluctantly gave go ahead. Job finished 6:00pm, dark and floors still wet so couldn’t inspect. Cleaner said if there were any problems to call. Managed to have a look at cleaning next day. It was just an ok job some areas missed had to clean myself. Called their office to discuss price variation, receptionist said put it in writing and the manager would have a look at it. No response. Disgraceful, deceitful quoting tactics.     - Review Posted By Toby Robinson On Thursday, Aug 04, 2022.

Completely disposable service and customer service. Just read the reviews all over facebook and google. - Review Posted By San Smith On Tuesday, Jun 01, 2021.

Whatever you do, don’t use this company. They will rip you off and they are extremely unprofessional and unhelpful. I called them to organise an End Of Lease Clean, they asked for details of the property, provided the details - 2 bedroom, 2 bathroom, carpets on top level which will need a steam clean. She didn’t really ask much further detail, quoted $350 - including carpets, which she said more than once. I was called 3 times that same day to confirm the booking which then the day before the booking they also have to reschedule anyway. On the day, the cleaner arrives and tells us that she wasn't made aware of the 2nd bathroom and that the steam clean isn't included so it's going to cost more, she explains that the girl taking the calls is new and she has been making mistakes (This seems verifiable due to a voicemail I have where she didn’t know their call back number and eventually someone else steps in to give her the number). We agree to pay $485 which, again, we're led to believe now includes everything. We're told that the steam cleaners will get there at 11am, we will be at work so the cleaner takes our key so she can let them in. At 1pm I get several missed calls saying 'we're out the front to steam clean your home' - I explain I'm at work and we left our keys with the cleaner so that they can get in. We then call Cheap As Chips and they say they'll sort it. Eventually they end up just not steam cleaning as neither myself or my housemate are available. We call them back again in the afternoon and ask to be refunded for the steam clean and they tell us actually we never paid and it would have been on top of the $485 again. Then our landlord inspects the place and sends photos of the bathroom cupboards with gunk in them, the floors aren't swept/mopped on top of the steam clean not being done. We raise all these issues with Cheap As Chips, including the steam clean fee issue. They put us onto their manager, Peter who scolds me for not calling on the day - which I explained that I had. He chooses to keep ignoring that fact and bringing it up throughout our conversation. He tells us that the steam clean isn't included in what we paid because that's just 'not how it works' I explain that as I was told that steam cleaning was included in the initial $350 and that we were told the reason we're paying more is steam cleaning + the extra bathroom, coupled with the fact that I don't work for their company so how am I to know ‘how it works’ - I just have to trust what I'm being advised by their advisers and I was told the wrong thing twice. He continued speaking rudely so I asked if there was anyone else I could speak with as I didn't like the way he was speaking to me and he said no. Then he later said he's the owner and I can't get higher. In the end he told me that he’d be willing to organise someone to come out about the reclean but the steam clean will be an issue. He said that the issue with the fee will have to be discussed with the cleaner. I feel that the issue doesn’t lie with the cleaner and that it comes from the new girl giving incorrect information, which happens, it’s not a big deal, but they have to understand that this isn’t their customers fault and we shouldn’t have to pay for their mistakes. Also the way that they explain pricing and the ‘way it works’ needs to be something they do upfront. Then when they have complaints, Peter should not be taking them. His attitude was disgusting. He was basically insinuating I was lying “why are we hearing about this a week later” “no that didn’t happen it’s not how it works” rather than taking ownership of the fact they’ve got a new person who is obviously making mistakes and they need to up their training. - Review Posted By Chloe On Friday, Dec 18, 2020.

Nathan from Cheap as Chips was very thorough With his cleaning of all our Carpets and a wide rang of rugs. He was a very nice person. We’ll be more than happy to have Nathan again in the future. - Review Posted By Helen Brauns On Tuesday, Oct 06, 2020.

Hired Cheap as chips for end of lease cleaning , cleaners were on time . They did fantastic job and removed every single marks from the walls .i was watching them all the time and really appreciate your hard work . Totally worth spending money . If I am not wrong cleaner’s name was kulwent . Thanks again . - Review Posted By Shan On Saturday, Jul 18, 2020.

8am Sunday morning booking and they didn’t show till 10:15. We’d made all the arrangements prior - cleaner to vacuum, dog sitters, rearranged the house so they’d have full access to the house, and most importantly, we’d made bookings so that we’d be out of the house afterwards for the carpets to dry. Those bookings meant we had to leave at 11, as we’d been told the clean would take 2-3 hours, meaning even a late clean was impossible. Called Peter the owner this morning, a disgustingly rude and unprofessional man, who claimed it wasn’t his fault and “oh well mistakes happen” refused to offer any compensation and hung up. Now going to ACCC. I sincerely hope Peter’s crappy business goes under, and his employees find more fruitful work at a better, more ethical business. Don’t touch Cheap as Chips with a ten foot pole. - Review Posted By Will On Tuesday, Jul 07, 2020.